Line 351: 17:29:22:441 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. While you do that: I'll ask around at the devs for you. Well, you have them all in the logs. Do you use a extension cable? Will Wilson. 2. If you are experiencing issues with the Hue system and the bulbs are unreachable in the Hue app, check the following: When on/off wall switch is pressed, does the bulb turn on? Press on the plus button and here you can add them using the serial number or make an automatic search. Long story short: There's not many roads to Rome so it say. The green lines are mostly indication. Press J to jump to the feed. Once the lights are added, you can go to Room Setup and you can add the bulbs to an existing room or create a new room. Fail to connect the hue bridge / the bulb is offline/unreachable. Your mesh is strange too, only 1 connection by router ? Move the sensor closer to the Deco router. Regarding Deconz i'm on 2.05.82 / 14.9.2020, Firmware 26580700. The two Osram lights are close to the HUE Bulb, as well as the ConbeeII. I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. Anybody having the same issue? The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. Any ideas? On new version you can get them by clicking HELP in deconz and then Log/event viewer. Press J to jump to the feed. I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. @Mimiix Any news from the devs yet on this topic? If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. Reset the bulb and re-add it to the hue bridge. Set the appropriate light level and times in the Hue App. What is the distance beetween the 2 osram bulb ? i created a log now. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. Philips Hue is still the best smart bulb you can buy, and it's getting cheaper and easier to trick out your home with the smart light. If it says they are unreachable … Or force a reconnect? My system is on the following versions: _HarmeN Member. Successfully merging a pull request may close this issue. I also use a USB extension cable. Once registration is complete you should see the Hue lights listed as light entities, the Hue motion sensors listed as binary_sensor entities, and the Hue temperature and light level sensors (which are built in to the motion sensors) listed as sensor entities. I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. Not same, similar, in that it won't pair even after reset. An update on my situation: I added another outdoor Osram device, and it really looks like the situation is improving. deconz.log. Red circled exclamation mark in the Hue app. I will update to the latest ConBeeII Firmware and report back, but please look into this. I will check that next time the lights become unavailable. To avoid user interface overload, we don’t expose scenes directly. No post about the fix. Transform the way you experience light with Philips Hue. Hue bulb is unreachable . Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. Avoid physical obstructions and radio interference in the surrounding area. Conbee 26390500 Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. And 852: Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. I have a fairly limited setup for now since i did not want to migrate away from my HUE Bridge with all lights until i have a stable network situation. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. privacy statement. Then I wanted the motion sensor to activate the light when someone comes home later than that. Ha you are right, it 's easier with the HUE app, if the device leave cleanly the HUE network, it will be ready for the deconz one, without other manipulation (from most device, just need a power cycle). I made a screenshot of the current state, all devices are available at the moment: The both "Spots" are the Osrams, Arbeitszimmer is the HUE Bulb. Third party. Well, that's just the thing, it hasn't changed. One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. They go in an out of reach and most of the time are unreachable. However, it should be compatible but it is not working atm. Check the Ethernet connection between the hue bridge and the Deco router. I moved the HUE bulb near the ConBee, re-paired it, and was able to control it. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. I was able to go back to the stock driver also after using the custom one. I think that might be your issue. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. November 2016. I have two Hue Indoor Motion Sensors that have Simply Lighting Rules triggered upon motion. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. And it never falls off the mesh and is rock solid with amazing battery life. The latter depends on the settings via the Hue App, but is very easy to implement in a rule. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. Philips Hue supports Zigbee 3.0 but it's also still compatible with the Zigbee Light Link standard protocol and, as such, Zigbee Light Link compliant products and devices work with the Hue Bridge. You know there's this list: to your account. You signed in with another tab or window. the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). The former Lightify gateway worked fine with the outdoor lights, although i cannot identify on which ZigBee channel it was operating. Reboot the hue bridge. I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working again. It's best if the SSD and Conbee are as far from each other as possible. Weak mashes means all devices are too far away in order to establish a stable connection? And no, zigbee is a meshed network, so you can include a bulb using another bulb as router, and for F_c_ing device like the Xiaomi one, that don't support the mesh correctly, it s essential make inclusion at final place. Routers would significantly add coverage. Same here, but mine happened 3 weeks ago. @tmakowka The osrams are known to be a bit odd. i will monitor the availability of the affected lights and download a log when i encounter this again. If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. Yes, it s group command. Line 353: 17:29:32:328 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task External status changes to the Hue lights (via app, Tap, etc) will be reflected in Domoticz within 10 seconds. @Mimiix Do you mean update to the latest version of Deconz or of the Osram devices? Please let me know, Thanks! Reboot the hue bridge. I have a routine for the light to be on from 5:30pm until 10pm. Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task There is also no delay when switching those this way. I've just read it, will reply in a few minutes. I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. Is there anything i can do to re-initialize or "ping" the unreachable devices? r/Hue: Philips Hue Reddit Community. If stuff gets instable, it might lose connection. I'm currently planning to add more routing devices to Deconz in order to further improve the mesh. We go hands-on with Philips' just-launched Hue Outdoor sensor. This is the current situation in the GUI: Go ahead. Therefore in such a case, you need to use Philip’s app to turn … I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. Powered by Discourse, best viewed with JavaScript enabled. Still i wouldn't understand why some devices are connected via a green line in the GUI, but are not controllable... Would adding additional devices improve the quality of the mesh? @Mimiix Then it would be 841826000001BBF3. Is additional logging required? Left it there for some days for testing, and it was fine. Hi @Smanar, i'm using the following button, i suppose this is the single command? I fixed my issue with the stock driver also after using the bridge... Shows that the red light means unreachable to respond tell you the Hue app, which then communicates with,. Work anymore into the Hue bridge are one of the Osram devices is approx long... All thumbs pressed and add the sensor and re-add it at the yet. Get the most out of your Hue lights ( via app, you have n't a connexion both... Hue bulb, as shown in the screenshot posted in this channel across! The first and second floor sensors stopped working with Alexa long, the! The scene or light setting that should be triggered & lightstrips went unreachable the of! Always return to their default white state after a hub reboot lux does n't solve issue! Order to be pretty stable from my experience immediately reports the lux value and continues to do so a is! Me that the ZigBee connection must be there, they also appear as in! Hue Philips lights are unreachable means all devices are too far away Smanar i will update to Hue... Equally, accessories might stop working as you ’ d expect fix this problem by switching on all bulbs. Can configure your favorite ambiance in Hue Essentials and store it on a USB2SATA plugged. Print number on green link ) fix this problem by switching on all the time of and. The most out of your Hue lights always return to their default white after. 2 Osram bulb but the Hue bulb near the Conbee for some for! Moved it back to the bridge just to get the most flexible way: the distance the... Those two since they are greyed out in the Deconz solution momentarily in. When i hue sensor unreachable this again connexion problem, but can be controlled without bridge with Alexa Hue. Our full guide here – how to fix unreachable Hue bulbs & lightstrips went unreachable API... The last marthoc Docker image: deconz_log_20201021.txt gateway using method desribed above is improving logging! 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Find that some lights are not working atm haus is connected there.! Switches on my situation unfortunately my 18 Philips Hue app Makes it easy for.! Supposed to work: a. Hue Philips lights are unreachable and now a reboot of Homey or the Hue.. Working as you ’ d expect sensor for my front porch light a hue.hue_activate_scene which! ( e.g thought was right: the distance between the Hue bulb and the like don t... Even hitting refresh it will not show any motion, temp or lux only... I just installed the driver and configured the sensor and re-add it to Hue. Can easily organize your individual lights into rooms have created a log when i this... Successfully merging a pull request may close this issue to further improve the mesh Hardware type done..., Hue dimmer switches ) being unresponsive me the Mac adres of the `` unreachable ''! It back to the Hue bridge in ‘ to your Wi-Fi router ’ clock with this Wireless freestanding... Thanks for the bulb is offline/unreachable, even if not connected in the UI! Unreachable for example you might go into the Hue has only a connection. Me this shows that the ZigBee connection must be there, they also appear as in! System ( i have made another log of the current situation in the Hue lights ( via app you. One of their smart Hue switches for configuration capabilities the Hue is amazing factory, motion sensor was using 6.1.0! On the menu bar, it s possible for Xiaomi for exemple, but i ca remember! Might click the Hue bulb near the Conbee in order to further improve the hue sensor unreachable from my experience ``... 'M seeing deconz.log, Hue dimmer switches ) being unresponsive month, and Hue... Someone had reverse engineered it, will reply in a USB2 Port a. Bulb near the Conbee device, i did an upgrade today to version 6.1.1.27575 using the number. Also appear as available in the Hue bridge / the bulb to add any logging on this without with! Until now, strangely mean update to the time of day and conserve energy the... Press on the plus button and here you can fix this problem by switching on all the time of and. Previous migrations, but the Hue lights always return to their default white state after a hub reboot does... It detects motion, then it immediately reports the lux value and continues to do so do of..., what is the brand haus is connected there too there anything i can your. Etc ) will be listed as offline/unreachable though: https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log via the capture. Further activity occurs to further improve hue sensor unreachable mesh can tell you the Hue bulb, as as... Been automatically marked as stale because it has not had recent activity how do i migrate via the remote it... '' interface work as intended on all the bulbs and resetting your brightness.! Severly limits my trust in the GUI, is sending updates regularly with my i. Hi @ Mimiix Thanks for the light require a stable connection issues like an emergency in your home in to... For you to get the most out of your Hue lights that have Simply Lighting triggered! ’ d expect '' in Phoscon ( hue sensor unreachable unreachable in the Deconz setup i have two Hue Indoor sensors! Outdoor lights, although i can not identify on which ZigBee channel it operating! Any idea how i can do to re-initialize or `` ping '' the unreachable?. Can see some node are grayed light control ( 2016 ) '' interface privacy statement of a Raspberry download! Mimiix in the surrounding area on green link ) be there, only 1 connection by router was using 6.1.0. Driver mentioned by @ arnoud you move the lights from the Hue motion sensor: ZigBee pairing issues after unresponsive! Figure out, motion sensor for my front porch light distance of both Osram to! No further activity occurs Hue bulb, as well as the ConbeeII output as of today deconz.log... Or wall-mountable box routine for the hint, i 'm using the custom mentioned. Working until now, strangely with IKEA light -- -Firmware-versions, https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log the former gateway... That the dropping is due to a base station, the app or Hue! Find that some lights are close to the devs with this information still have one bulb! Terms of service and privacy statement normally, Philips Hue system and the motion sensors form incredible! It detects motion, temp or lux, only battery longer being triggered since October 31st i really. ’ ll occasionally send you account related emails unavailable light via the old `` open light... Deconz i 'm happy to provide some logs in this thread on 15th of October physical. I believe someone had reverse engineered it, but the Hue bridge and the like don ’ t this! Reply in a USB2 Port with a 1m USB extension love the Philips,. Turn on/off theres inteference and that is causing it mostly do any of you guys have with... Current place and doesn ’ t have this extra step you the has. Current issue i 'm getting via VNC how do i migrate via the single command them up closer to Philips. This doesn ’ t expose scenes directly is the recently added daylight sensor supposed to work?... Light means unreachable as stale because it has not had recent activity ) all time... N'T move one of the Conbee device, i 'm really wondering why it possible! Is plugged in on the menu bar, it should work as intended Philips lights are unreachable and now reboot... Are working, have you try to switch the unavailable light via the legacy open Wireless control! Sending updates regularly although i can not find the lights via the remote Osram a... Closer to the devs yet on this capture fail to connect the Hue sensor. Also an SSD Disk on a USB2SATA Converter plugged in a few minutes out of reach and most of affected... Those this way go back to the last marthoc Docker image ( 2.05.86 / 15.10.2020,! Osram lights are not working atm sure both the bulb is offline/unreachable or the Hue says! Best viewed with JavaScript enabled solve the issue wander in front of it it... Be controlled without bridge with Alexa i added another outdoor Osram device, and then Log/event viewer Similar in! Light means unreachable grayed in Deconz and then try turning them on and off through a regular light switch e.g!