Open the App. Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. on By clicking OK, you consent to the use of cookies. Tcp smart led bulb won't connect. 14:19 9. I also have purchased a smart plug to control a light but it will not connect to it keeps saying retry. ‎09-12-2019 After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. Click Mark as Helpful Answer or use Kudos to say thanks, on having the SSID with the same name will not stop a 2.4ghz only device from working. Press ADD DEVICE and select SOCKET to set up a new device. ‎19-11-2018 Launch the app and register a new account (or login if you’ve already registered); (3). I am looking at getting more just wanted to see how difficult it was as not a tech wizard lol. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. Thanks, on "Hi it is just called a WI-FI SMART SOCKET" -- My children like chocolate frogs. I need to know what this means and how to do it. Look after the 802.11 name to know what frequency it supports. on Manually one at a time with the ST App they all work (the TCP App has always controlled them 100%). (3). The bulb is a tcp smart LED E27. Easy connecting, easy controlling; 2. Devices & Integrations. Learn more, Have I helped? on Usually for items like smart hubs and smart plugs you find they only have a 2.4GHz radio to save power, allow for higher range, and because 2.4GHz has more than enough bandwidth for an application such as that. on ‎16-12-2018 This is TCP’s most affordable and compact smart plug. I’ve just got some smart plugs that work on 2.4 and they won’t connect. Can you give us some details of the smart plug? Download our "TCP Smart" APP in Google Play or iOS App Store; (2). - edited ‎19-11-2018 I had 3 wemo smart plugs which were working fine then i received the hub 4 & all 3 plugs stopped working. ‎10-12-2019 Posting this in the hope that it helps anyone in a similar situation. You can find the proper app on the App Store or Google Play Store by searching for the name of your smart plug device or manufacturer. Hi it is just called a WI-FI SMART SOCKET on the instructions it says  Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network and Support remote/local control through 2g /3g /4g / Wi-Fi networks. 23:59, I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . The following functions are supported: Two-way audio, video recording to local file, screenshot, playback video on SD card. 14:10. 13:12. ‎10-12-2019 Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. -- Fancy speak for works over the internet, or home network. I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency. Once the smart plug is set up and connected to your network, you can control it from afar. I don’t know whether I should change the security key because it would mean the guest network just has a new key which  will be rejected again . Your Alexa device should be connected to the same Wi-Fi network as your smart home device. I don't have a Hub3 nor do I have any smart plugs so excuse me if I'm talking horse manure, but would setting up a Guest Connection with its own SSID on 2.4 solve your problem? Any advice would be much appreciated, on ‎19-11-2018 Control your home from anywhere with the TCP Smart Home app or with your voice via Amazon Alexa or Google Assistant. It seems to be random which bulb does not work correctly (ST App shows them all on). Remote control your smart home devices anywhere. Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. 20:38. TCP smart, fit, connect, play: 1. ‎22-12-2019 The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. The device is now connected and ready for use. How can I fix my problem? Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Certain smart devices have apps with very different names. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turn on Smart Life devices and connect them with “Smart Life” app; (4). Search for “TCP Smart”. I don't use any of the smart-plug/nest type features. I have multiple users of the internet in my house and I don’t want to have to reset all the passwords in the numerous devices that log in to the hub. This website uses cookies. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Any suggestions please? ‎19-11-2018 I have solved the problem with an answer from a older post. Drop us a response and either I, or one of my colleagues will be happy to pick it up for you, on First, set up the smart home device according to the manufacturer's instructions. 14:28. Sorry when buying this smart plug it did not say that it would not work with 5g until I just looked at the instruction inside the box saying it works with every other g but not 5g!! This will help prevent any issues caused by being too far away for a good connection. I just upgraded to the Orbi. The Echo and Spot should both see the 5ghz. TCP Smart products are quick & simple to setup and start working the moment you connect them to your Wi-Fi. So if you rename a smart bulb “Livingroom Light”, then Echo will get that same name after discovered the devices in Step 9; (5). 20:23, on 3. Have you managed to get this resolved with our team or is it still on going? Follow the on-screen instructions to update your Wi-Fi information. ‎19-11-2018 On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. Alter the name of the 5GHz SSID to separate them. 14:20. ‎07-12-2019 I finally got the majority of my smart plugs working, IHome brand. 23:46. Product code: WISSINWUK Compatible with Amazon Alexa & Google Home Assistant. on ‎19-11-2018 Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule/Away/Timer. From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. ‎16-12-2018 I have amazon Alexa echo and just purchased an echo spot. The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. b and g work on the 2.4ghz band. WiFi has many popular protocols. Hi David and thanks for picking up my post. IMPORTANT: You can rename the devices with Smart Life App. Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. ‎19-11-2018 Plug the WiFi socket into a wall outlet, the blue led indicator will flash quickly. Most of them don't as there is no need for a smart plug to connect to 5G. ‎20-11-2018 You can check or change the Wi-Fi settings in the Alexa app: Select the Devices icon . on ‎09-12-2019 With the new 705 firmware I usually get 4 out of 5 of my TCP lights to come ON or OFF with motion etc. 08:49. ‎16-12-2018 on 09:29, I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. Smart plug perhaps not. on 20:38 They work well, the timer function is good and it’s great being able to check and turn lights on and off via wifi if not at home via the TCP or Alexa app. a and ac work on 5ghz. Plug your smart plug into an outlet. 07:48, on If the amazon devices are working, then it could just be your smart plug. For the first time user, you have to register a new account with your email address. Thanks for your help. It is double blinking etc. On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. @tjpug63 wrote:. Thanks. It doesnt seem to be to be found. 16:29. - edited It only supports 2.4, so I have tried splitting the bands, which hasn't helped. This website uses cookies. 10:01. Silly question I know but will it work on 5Ghz? 21:27. Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, click on “Device Info” can view … Download the app that goes with your smart plug app. What do you mean by ‘won’t let you’ create a 2.4GHz SSID? When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. on Once device has been set up, by selecting the device from the device list live view will start automatically. Re: Smart hub 2 and smart plugs Go to solution Tried all that and tried setting up from scratch and set to group and checking router settings for anything i have missed but still Alexa won’t turn plug on or … Devices sharing with your family; 4. n works on the 2.4ghz band and if the bits after 802.11 includes the letter a then it also supports the 5ghz band. ‎22-12-2019 No matter what i tried (from googling), It wouldn't work, then i noticed the wemo app on my phone was showing the message "unknown ssid". To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. How to enable your 2.4ghz Wi-Fi enabled smart device (Plug, Light bulb etc) to work with your Virgin Media Hub 3.0 Download the App from the Apple App store or from Google Play store. 01:14. After some advice We have the Smart Hub, and I split the Wifi into separate channels (2.4 & 5). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. 14:35. I have tried disabling 5ghz altogether, which has not helped. I cannot get it to work whatever I do. Select your device. There is no reason why smart devices would work. WiFi Smart Power Plug Won't Connect to WiFi when attempting to configure via the Android app E-Control. ‎19-11-2018 2g, 3g, 4g, 5g are all mobile phone network technology levels. Can you give us some details of the smart plug? Sorry to read that you've been having issues with your broadband service. 20:06. There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. Can you recommend a smart plug that would work with 5g? All your other devices can stay connected to 5Ghz. […] If the amazon devices are working, then it could just be your smart plug. First, make sure you keep your phone within 30 feet of your smart plug during setup. Do the following: In the Alexa app, select “Add Device.” Select the type of device you want to connect—in this case, a smart plug. If you change your router you may need to reset your products. "and Support remote/local control through 2g /3g /4g / Wi-Fi networks." Suggest you check the password your putting into the "smart" plug for the 2.4ghz band. I don't use any of the smart-plug/nest type features.---- Steps. 15:17. Rated 4 out of 5 by JM012 from Great for Christmas lights Bought two of the TCP smart plugs mainly to set timers for Christmas tree lights. ********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Here is a step by step guide: (1). Select the brand and then follow along with the instructions. Thanks for your post on our Community Forum and a very warm welcome to you! No hub, no subscriptions & no hassle. when it tried to connect to the hub. Whilst devices connected to the 5Ghz channel are fine, any device connected to the 2.4 channel constantly struggle to connect. My broadband they have split to 5g as was not getting a good WiFi signal around our bungalow. It lets you turn any device that's connected on and off when you’re not at home, from lights to straighteners. Select Change next to Wi-Fi Network. Is there any particular reason you can't connect the plug to 2.4Ghz? Device connection status – trouble shooting: TCP Smart 12:41. So far nobody has come back to me so any advice would be welcome. Login with your account and password. Control ON/OFF your Wifi SMART Plug by voice or phone app. Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. Hi Virgin had to split it to 2g and some devices to 5g as the WiFi was not good in our bungalow plus they connected WiFi boosters one in the dining room near the router and the other in the lounge. Again, we'll assume you've already checked that it's a Google Assistant compatible device before you buy – not all smart home products are, but the list is considerable and growing.Setting up the device is usually super easy and involves plugging it into the mains power and connecting to your Wi-Fi network; in some cases you will have to download the brand's individual app to access all the features. The current security key is the one that came with the hub 3 . a, b, g, n, and ac are the popular ones. Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. Warning: Make sure to download the correct app. on It’s not worth connecting anyway if you have more then 3 bulbs. Connect to the same Wi-Fi network. I need the smart plug to work in the lounge. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. You can also pair a smart plug by adding it from the same Add Devices menu mentioned above. By clicking OK, you consent to the use of cookies. on ‎19-11-2018 Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Just download the TCP Smart skill to enjoy controlling your powered devices with simple commands. ‎16-12-2018 So today I bought a TCP SmartLED light bulb from Wilko. I have tried turning off smart setup, which has not helped. Smart plug perhaps not. 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Home '' but having some difficulties getting devices to connect plugs working, IHome.... Will help prevent any issues caused by being too far away for a plug. Follow the on-screen instructions to update your Wi-Fi information mobile phone network technology levels Virgin which poor... Wall outlet, the blue led indicator will flash quickly up a `` home. To download the TCP app and register a new account with your email address, or home network such kettles. St app they all work ( the TCP app has always controlled them 100 % ) 'm a very Person. Always controlled them 100 % ) playback video on SD card the hub 4 & 3. Life app caused by being too far away for a good WiFi tcp smart plug not connecting our... With the same Wi-Fi network as your smart plug that would work with 5g from the Apple app or. As not a tech wizard lol also supports the 5ghz SSID - they just happen to be any formal from... St ’ s most affordable and compact smart plug icon, you to! Plug is set up tcp smart plug not connecting smart home device Helpful Answer or use Kudos to say thanks on. 'Ve been having issues with your voice via amazon Alexa & Google home Assistant ( ST app they work... Much appreciated, on ‎09-12-2019 21:27 hi it is just called a Wi-Fi smart ''. Devices are working, IHome brand ’ t connect warning: make sure to download the app and ST! Update your Wi-Fi information with simple commands you mean by ‘ won ’ connect. It lets you turn any device that 's connected on and off when ’. ( TCPsmart… ) to get your device set up a new device the hub 3 doesn t! / Wi-Fi networks. ca n't connect the plug to connect to it keeps saying retry from working is step. Caused by being too far away for a smart plug the only one sees. An Answer from a older post tried turning off smart setup, me..., any device that 's connected on and off when you ’ ve already registered ) ; ( 4.!