Tried searching for it with and without the serial number but the app doesn’t see it. I’ve added the hue skill and redone the advice here a few times but nothing seems to allow me to switch the thing on or off vocally. Can’t ‘link hue to alexa.’ Once you’ve gone thru the ‘set up’ of the lights and are stuck on the ‘linking,’ press the big button on the hub and say ‘alexa find devices.’ She should respond with how many are found and they show under devices on the alexa app. One only blinks and is not discoverable. We have Philips hue bulbs (spot lights, strip light and bulbs in lamps) in our sitting room. Hello, I bought 3rd Gen starter kit, a month ago. Occasionally one of the spot lights does not turn on first time via the Alexa voice command, but when you repeat the command it often corrects it. Tap “?” in the top right. Many times, only a few of the lights actually turn off and I have to repeat the command. Is there a way to “reset” the light? The first way is to pair the remote directly to the hub using the Philips Hue app. They are a bit exspensive to be replacing all the time as i have them all over the house. We have rounded up some of the common issues people face when using different types of Hue bulbs and how to resolve these problems. Note that this includes deleting all the settings on the device and creating new and fresh settings. Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. I have one bridge connected to one router. I managed to connect everything to my Alexa device and it works fine for 5 minutes. 3 color lights all connected to a 3-light ceiling fan. is my bridge broken? Was the strip you trimmed connected to the controller/mains when you cut it? Select Other from list of brands mentioned. There is one approach which my colleague Jason used recently but it requires a laptop with JAVA installed on it, an old freeware app and being able to reset each of your Hue lights within 30cm of a new Hue Bridge. Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. I transitioned the Ikea bulbs over to HE and replaced the actual Hue bulbs with Sengleds. In the Alexa app navigate to Smart Home >> question mark in the top right corner >> ‘RESET PHILIPS HUE LIGHT’. I also bought another “starter pack” with another Google mini and a Philips Hue bulb. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Click the Hue icon and then "Discover Devices". Follow the guide below to get started setting up your Alexa with your Hue system. Fortunately, this isn’t hard to do. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. My Phillips hue system purchased 21 days ago has a bulb that initially worked but will no longer light. 3. Hello. Sounds like a faulty bulb if it does the same in a different fitting. Check that the ethernet cable is securely connected to the bridge and your router. I can still control the bulbs actions individually. when the hall is dark & motion is detected – turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup there’s Day behaviour time frame options and Night Behaviour options, this won’t allow what I want or am I missing something (which I feel I am, one or two neurons that is !! After 5 minutes my Hue Bridge 2.0 disconnects completely and cannot be reached via any apps or meethue.com unless I press the button again. Yeah, what’s with that, I’ve had same problem since first of year. It will turn on and off and the two others do nothing. If reset was successful, the bulb blinks. We’re independent, and though we work with major brands, we don’t work for them; we share our opinions, not theirs, and that won’t ever change. Go to Devices and click the + icon as if adding a device. It’s the perfect sidekick to Philips Hue smart lights, giving you hands-free voice control — just by asking Alexa. I have two lights (hall and living room). I have viewed the pics of bulbs online where the serial number is located. I just ran into this same problem. Therefore in such a case, you need to use Philip’s app to turn off the lights which are quite comfortable and possible. Neerav has been interested in Android phones since he bought the 1st one ever released (HTC Dream/G1). Say ‘Alexa discover devices’ and let it update, this should then work. Select “add accessory” at the bottom and select “Hue Dimmer Switch”. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? Sometimes the lights will respond, sometimes not. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. If you’re looking to sell or give away your Philips Hue Bridge, or maybe you’re just having major issues with it, then it’s a good idea to try a quick factory reset. If it does not stop flashing then ensure your router is connected to the internet. That did not work. Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. It is in a desk lamp, not a dimmer switch. I don’t know what to do at this point and of course there does not appear to be any sort of Hue customer service support number to call. Suddenly, when I try To install any of the hue labs formulas, an error message box appears and says, “the formula cannot be installed because there are not enough available scenes”…. Absolute scam that manufacturers weld the batteries in now,…, Review: ECOVACS DEEBOT U2 PRO, a robot vacuum for the…, D-Link DIR-2150 Review — Affordable, powerful and simple connectivity, Razer Wolverine V2 Review — Next level gaming for your Xbox…, Review: ECPin, not just another connected meat thermometer. It is highly frustrating. I do own multiple bridges but the Hue app does not support it. Have you tried switching off your lights without using the Philips … Tap the link under “How do I put my Zigbee device into pairing mode?”. Now I can’t add it back. Any guidance would be gratefully received! He has never bought an Apple product :-) His dream phone would have stock Android OS, fast high-res camera and swappable 4000mAh battery. As such, I’ve been browsing for blogs or other sources of assistance, and found this site. Same light flickering on another outlet. -Attempted turning off the light switch itself, (no dimmer capability). What do I do to sort it out? This happened when I went from an LG G6 phone to the Pixel 2 XL. Select Discover Devices. I assumed bulb blown. I’ve also been experiencing an issue where my bridge loses internet connection. Only one light is controlled by Alexa. I have my Hue setup with my Google home and set to turn on when I come home when it’s dark out. The following steps will guide you to resolve the problems on the two devices. Using the Hue dimmer is fine, however you will face an issue using a traditional wall dimmer and this could be the causes of the buzzing and flickering. Any suggestions? If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. Open the Alexa app on your mobile device. The strange thing is she will turn on the lights if I request her to turn on all lights! When I was in the same situation last weekend I didn’t want to spend over $80 on a new Hue Bridge so I searched and discovered an old Tweet from Philips Hue. It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) It used to work properly but for the last few weeks this is not the case. Restart both the Philips Hue bridge and the Echo. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. I have to press the button on the bridge every 5 minutes. The one in the desk lamp, right next to where I work, is buzzing and flickering. Found any help for this? You can also say “Alexa, discover devices” to discover Philips Hue products. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. Plz help me! The app on the phone shows complete connectivity and says that I am controlling the lights. Support was useless. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. My hue devices are only 9 months old. Your email address will not be published. Delete the bulb and add it again to the Hue Bridge. I have set up to switch on the lights when I get home. If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems. I don’t know what’s causing it or how to turn it off? Your email address will not be published. Restart Discovery. Lights 1 & 2 are solid blue. I need to reset all of them and connect them to a different hub/bridge (not Phillips) I do not have a remote control to do this, and I do not want to buy one. It’s a lot easier to … I’m now waiting for the Hue app to update all my devices. I am stumped (and frustrated beyond words). 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